Last updated: 11 March 2026

Wholesome Living AUS (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, hold and disclose your personal information when you visit our website, place an order, contact us, or otherwise interact with us.

1. What personal information we collect

Depending on how you interact with us, we may collect personal information such as:

• your name
  
• billing address
  
• shipping address
  
• email address
  
• phone number
  
• payment-related information
  
• order and transaction details
  
• records of your communications with us
  
• information about your use of our website, including device type, browser, IP address, time zone, pages viewed, products viewed, referring websites, search terms, and interactions with our website
  

2. How we collect your personal information

We may collect personal information:

• directly from you when you place an order, sign up to marketing, submit an enquiry, or contact us
  
• automatically when you use our website through cookies, pixels, analytics tools, log files and similar technologies
  
• from third-party service providers who help us operate our store, process payments, deliver orders, and market our business
  

3. Why we collect and use your personal information

We collect, hold, use and disclose personal information for purposes including:

• providing products and services to you
  
• processing and fulfilling orders
  
• arranging shipping and delivery
  
• sending order confirmations, invoices and updates
  
• responding to enquiries and providing customer support
  
• maintaining and improving our website, products and services
  
• fraud prevention, risk management and security
  
• marketing and advertising our products and services, where permitted by law
  
• complying with legal obligations and resolving disputes
  

4. Cookies and similar technologies

Our website may use cookies and similar technologies to:

• keep the website functioning properly
  
• remember your preferences
  
• understand how visitors use the website
  
• measure the effectiveness of advertising and marketing campaigns
  
• improve your browsing experience
  

You can usually control cookies through your browser settings. Please note that disabling cookies may affect the functionality of parts of our website.

5. Who we share personal information with

We may disclose personal information to third parties who help us run our business, including:

• Shopify, which powers our online store and may process customer and order information on our behalf
  
• payment processors and payment gateway providers
  
• shipping, logistics and delivery providers
  
• website hosting, analytics and marketing service providers
  
• professional advisers, such as accountants, lawyers or insurers
  
• government authorities, regulators, courts or law enforcement where required or authorised by law
  

We only disclose personal information where reasonably necessary for the operation of our business or where required by law.

6. Overseas disclosure

Some of our service providers may store or process personal information outside Australia.

Because we use third-party ecommerce and digital service providers, your personal information may be disclosed to overseas recipients, including recipients located in countries where our technology, ecommerce, payment, analytics, marketing or cloud service providers operate. Where practicable, this may include countries such as Canada, the United States, Ireland, Singapore and other countries in which Shopify and our other service providers maintain operations or infrastructure.

Where we disclose personal information overseas, we take reasonable steps to ensure that your information is handled appropriately.

7. Marketing communications

If you subscribe to receive marketing from us, we may use your personal information to send you updates about products, offers, promotions and news.

You can opt out of marketing emails at any time by clicking the unsubscribe link in the email or contacting us at contact@wholesomelivingaus.com.

8. How we hold and protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

Your personal information may be held by us electronically, in hard copy, or by trusted third-party service providers who assist us in operating our business.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Accessing or correcting your personal information

You may request access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us at contact@wholesomelivingaus.com.

We may need to verify your identity before responding to your request.

10. Complaints

If you have a complaint about how we have handled your personal information, please contact us at:

Wholesome Living AUS

Email: contact@wholesomelivingaus.com

Please provide details of your complaint so we can investigate it. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

11. Third-party services and links

Our website may include links to third-party websites or use third-party tools and integrations. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

12. Children

Our website is not directed to children under 18, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations, or how we handle personal information. The updated version will be posted on our website with the revised “Last updated” date.

14. Contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: contact@wholesomelivingaus.com