Last updated: 11 March 2026

These Terms & Conditions apply to your use of the Wholesome Living AUS website and any purchase of products from us through our website.

In these Terms, “we”, “us” and “our” means Wholesome Living AUS, and “you” means the user of this website and/or customer purchasing products from us.

By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

If you do not agree to these Terms & Conditions, please do not use our website.

1. Use of our website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or interfere with anyone else’s use of the website.

You must not:

• use our website for any unlawful, fraudulent or malicious purpose
  
• interfere with the operation or security of the website
  
• introduce viruses, malware or other harmful code
  
• attempt to gain unauthorised access to any part of the website, server or related systems
  
• copy, reproduce, exploit or commercially use any part of the website without our prior written consent, except as permitted by law
  

We may suspend, restrict or terminate access to the website where reasonably necessary, including where we believe there has been misuse of the website or a breach of these Terms.

2. Products and availability

We make every effort to ensure product descriptions, images, pricing and availability are as accurate as possible. However:

• product colours may appear differently depending on your screen or device
  
• some products may vary slightly from their images
  
• all products are subject to availability
  
• we may withdraw, discontinue or update products at any time
  

We reserve the right to limit the quantity of products purchased per order, per customer, or per household where reasonably necessary, including to protect against suspected fraud, unauthorised resale, or stock availability issues.

3. Pricing

All prices on our website are displayed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to change prices at any time before you place an order.

Prices do not necessarily include delivery charges unless expressly stated. Any applicable shipping costs will be shown at checkout before you complete your purchase.

If a pricing error occurs, we may cancel or refuse an order affected by the error, even if the order has been submitted. If payment has already been processed, we will refund the amount paid for the affected order.

4. Orders

When you place an order, you are making an offer to purchase the product(s) in accordance with these Terms.

We may accept or reject an order for legitimate reasons, including where:

• the product is unavailable
  
• there is an error in the product description or price
  
• we suspect fraud, unauthorised activity, or breach of these Terms
  
• payment is not successfully processed
  

If we cancel your order after payment has been received, we will refund the amount paid.

You agree to provide current, complete and accurate information for all purchases made through our website.

5. Payment

Payments are processed through third-party payment providers. By submitting payment details, you authorise the applicable payment provider to process payment for your order.

We do not store full credit card details ourselves unless stated otherwise through our payment provider arrangements.

6. Shipping and delivery

We will arrange shipping in accordance with our Shipping Policy.

Any delivery dates or timeframes provided are estimates only and may be affected by factors outside our control. To the maximum extent permitted by law, we are not liable for delay in delivery where the delay is caused by events outside our reasonable control.

Risk in the goods passes to you on delivery. Title in the goods passes to you once full payment has been received.

7. Returns, refunds and consumer guarantees

Our Returns & Refunds Policy applies to purchases made through our website.

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law, including consumer guarantee rights. Consumer guarantees cannot be excluded by contract.

Where a product fails to meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on whether the failure is major or minor.

Mandatory ACL wording for goods:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

8. Promotions and discount codes

We may offer promotions, discount codes or special offers from time to time. Unless otherwise stated:

• promotions are subject to availability
  
• promotions cannot be used in conjunction with other offers
  
• promotions are not redeemable for cash
  
• we may modify, suspend or withdraw a promotion where reasonably necessary, including where there is an error or misuse
  

Additional terms may apply to specific promotions.

9. Third-party services, tools and links

Our website may contain links to third-party websites or use third-party tools, apps or integrations.

We are not responsible for the content, availability, accuracy or privacy practices of third-party websites or services. Your use of those third-party services is at your own risk and subject to their terms and policies.

10. Intellectual property

Unless otherwise stated, all content on this website, including text, graphics, branding, logos, product descriptions, images, layout and design, is owned by or licensed to Wholesome Living AUS and is protected by applicable intellectual property laws.

You must not use, reproduce, adapt, distribute or exploit any website content without our prior written consent, except as permitted by law.

11. User submissions

If you submit reviews, feedback, suggestions, ideas, images or other content to us, you grant us a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, publish, adapt and display that content for our business purposes, including marketing, social media and website content.

You confirm that:

• you own or have the necessary rights to submit the content
  
• the content does not infringe the rights of any other person
  
• the content is not unlawful, misleading, defamatory, abusive or otherwise inappropriate
  

We may remove or decline to publish user content at our discretion.

12. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

13. Accuracy of website information

We aim to ensure the information on our website is accurate and current, but we do not guarantee that all website content will always be complete, accurate or up to date.

Information on the website is provided for general information only and should not be relied on as the sole basis for making decisions.

We may correct errors, inaccuracies or omissions and update website content at any time, including after an order has been placed.

Nothing in this clause limits any rights you may have under the Australian Consumer Law, including in relation to misleading representations.

14. Liability

To the fullest extent permitted by law, we exclude all warranties, representations and liabilities that are not expressly set out in these Terms.

However, nothing in these Terms excludes, restricts or modifies any rights, remedies, guarantees or conditions that cannot lawfully be excluded, including under the Australian Consumer Law.

Where our liability cannot be excluded but can be limited, our liability is limited, at our option, to:

• in the case of goods: the replacement of the goods, repair of the goods, payment of the cost of replacing the goods, or payment of the cost of repairing the goods; and
  
• otherwise, the maximum extent permitted by law
  

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, including loss of profit or opportunity, except where such liability cannot lawfully be excluded.

15. Indemnity

You agree to indemnify us against losses, damages, costs or expenses we incur arising from your breach of these Terms, your misuse of the website, or your violation of any law or third-party rights, except to the extent caused by our own negligence, wilful misconduct, or breach of law.

16. Termination

We may suspend or terminate your access to the website where reasonably necessary if you breach these Terms or where we reasonably suspect unlawful or fraudulent conduct.

Termination does not affect any rights or obligations accrued before termination.

17. Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

18. Entire agreement

These Terms, together with any policies referred to in them, form the entire agreement between you and us in relation to your use of the website and purchase of products from us, to the extent permitted by law.

19. Changes to these Terms

We may update these Terms from time to time by publishing the revised version on our website. The updated Terms will apply from the date they are posted.

20. Governing law

These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts entitled to hear appeals from those courts.

21. Contact us

If you have any questions about these Terms & Conditions, please contact us at:
contact@wholesomelivingaus.com